Privacy Policy

1. Introduction

Technology Concierge Services (https://concierge.tech) is a technology consulting company that provides strategic advisory, hands-on technical implementation, and managed support services. This Privacy Policy describes how we collect, use, and protect information when you visit our website or interact with us.

This policy applies to our website and any related communications (like email). It does not cover services delivered under separate consulting agreements, which have their own confidentiality and data-handling provisions.

2. Information We Collect

Information You Provide Directly

When you fill out a contact form, request a consultation, sign up for our newsletter, or reach out to us, you may provide:

• Name
• Email address
• Phone number
• Company name and job title
• Details about your project or inquiry

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• Browser type and version
• Operating system
• IP address (which may indicate your approximate location)
• Pages you visit, time spent on each page, and how you arrived at our site
• Device type (desktop, tablet, mobile)

We collect this through cookies and similar technologies. See Section 5 for more details.

Information from Third Parties

We may receive limited analytics data from services like PostHog that help us understand how people use our website. We do not purchase personal information from data brokers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries — When you contact us, we use your name and email to get back to you.
• Provide our services — If you become a client, your contact details help us communicate about your engagement.
• Send relevant communications — If you opt in to our newsletter, we'll send occasional updates. You can unsubscribe anytime.
• Improve our website — Analytics data helps us understand what content is useful and what needs work.
• Comply with legal obligations — We may process data when required by law or to respond to valid legal requests.
• Protect against misuse — We use technical data to detect and prevent spam, fraud, or abuse.

4. How We Share Your Information

We do not sell your personal information. We do not share it for cross-context behavioral advertising.

We may share your information with:

• Service providers — Companies that help us with hosting, email delivery, analytics, and customer relationship management. They only access the data they need to do their job and are contractually required to protect it.
• Legal compliance — We may disclose information if required by law, subpoena, court order, or regulatory request.
• Business transfers — If our company is acquired, merges, or sells assets, your information may be transferred as part of that transaction. We would notify you before your data becomes subject to a different privacy policy.
• With your consent — We won't share your information in any other way without asking you first.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use:

• Essential cookies — Required for the website to function (e.g., remembering your preferences).
• Analytics cookies — Help us understand how visitors use our site. We use PostHog, which collects anonymized usage data. You can learn more about how PostHog handles data at PostHog's Privacy Policy.

You can manage or disable cookies through your browser settings. Most browsers let you block or delete cookies, though this may affect how some parts of our website work.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy:

• Contact form submissions — Retained for up to 12 months, or for the duration of our business relationship.
• Newsletter subscriptions — Until you unsubscribe.
• Analytics data — Aggregated and anonymized within 26 months.

You can request deletion of your data at any time. See Section 8 for how.

7. Data Security

We use industry-standard security measures to protect your personal information, including:

• TLS/SSL encryption for data in transit
• Secure, access-controlled hosting environments
• Limited access — only team members who need your information to do their jobs can access it

While we work hard to protect your data, no method of electronic transmission or storage is completely secure. If we become aware of a security breach affecting your personal information, we will notify you promptly in accordance with applicable law.

8. Your Privacy Rights

Regardless of where you live, you can:

• Access your data — Ask us what personal information we have about you.
• Correct your data — Let us know if something is inaccurate and we'll fix it.
• Delete your data — Request that we delete the personal information we've collected from you.
• Opt out of marketing — Unsubscribe from emails using the link at the bottom of any message, or contact us directly.

To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.

9. Additional Rights for California Residents

Your Rights Under the CCPA/CPRA

• Right to Know — You can request that we disclose the categories and specific pieces of personal information we've collected about you, where we got it, why we collected it, and who we've shared it with.
• Right to Delete — You can request that we delete the personal information we've collected from you, subject to certain legal exceptions (for example, if we need to retain it for legal compliance).
• Right to Correct — You can request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing — We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising. If this ever changes, we will provide a conspicuous "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information — We do not collect sensitive personal information beyond what is necessary to provide our services.
• Right to Non-Discrimination — We will never deny you services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.

How to Submit a Request

You can submit a request by:

• Emailing us at [email protected]
• Calling us at 888-251-5777

We may need to verify your identity before fulfilling your request. We'll ask you for information that matches what we already have on file. You may also designate an authorized agent to submit a request on your behalf — we may ask for written proof of authorization.

We will acknowledge your request within 10 business days and provide a substantive response within 45 calendar days. If we need more time, we'll let you know and may extend the response period by an additional 45 days.

Categories of Personal Information We Collect

Disclosures in the Prior 12 Months

• Categories of PI sold: None. We do not sell personal information.
• Categories of PI shared for behavioral advertising: None.
• Categories of PI disclosed for business purposes: Identifiers and internet activity data (shared with service providers such as our hosting and analytics providers).

10. Third-Party Links

Our website may contain links to other websites that we don't operate. If you click a third-party link, you'll be directed to that site. We encourage you to review the privacy policy of every site you visit. We have no control over — and take no responsibility for — the content, privacy policies, or practices of third-party sites.

11. Children's Privacy

Our website and services are intended for business professionals and are not directed at anyone under the age of 16. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 16, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we'll update the "Last Updated" date at the top of this page. For material changes, we'll provide additional notice (such as a banner on our website or an email to registered contacts).

We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, we'd love to hear from you:

Technology Concierge Services
228 Park Ave South, PMB: 276245
New York, NY 10003
Email: [email protected]
Phone: 888-251-5777